Terms of service

1. General

These terms of service govern the purchase of digital products (modules, templates and other files) and the ordering of services on pyxios.com. The provider is the business whose details are listed above (the "provider"). A buyer is any natural or legal person placing an order; a consumer is a buyer acting for purposes outside their trade, business or profession.

By placing an order the buyer confirms having read and accepted these terms. Each order is governed by the terms published at the time it was placed. In case of differences, the Slovenian version prevails.

2. Products and services

Digital products are supplied electronically as downloadable files. Description, version and compatibility are stated for each product; for some products a demo is available before purchase. Before buying, the buyer checks that the product suits their system (e.g. CMS and PHP version).

Services (websites and shops, custom modules, audits, design) are performed on the basis of an individual quote. The quote's terms apply, and these terms apply accordingly.

Products sold through external marketplaces (e.g. PrestaShop Addons) are purchased directly on that marketplace under its terms.

3. Prices and discount codes

Prices are stated in euros (EUR) and are final. The provider is not registered for VAT; VAT is therefore not charged (Article 94(1) of the Slovenian VAT Act, ZDDV-1). The price published at the time of ordering applies.

Discount codes are valid under the conditions stated for each code (amount, expiry, number of uses). They cannot be exchanged for cash or combined unless expressly stated.

4. Ordering and conclusion of the contract

The buyer adds a product to the cart, gives the consent described in section 7 and proceeds to payment. The contract is concluded when the payment is successfully confirmed. The buyer immediately receives a confirmation on screen and by email to the address entered during payment. Contracts are concluded in Slovenian or English. Order data is stored by the provider and available to the buyer on request.

5. Payment

Payments are processed by the payment provider Stripe using payment cards (e.g. Visa, Mastercard, American Express) and other methods offered by Stripe (e.g. Apple Pay, Google Pay). The provider never receives or stores card details. The invoice is sent to the buyer by email by Stripe.

6. Delivery

Digital products are delivered immediately after successful payment: the download link is shown on screen and sent by email. The link is valid for 7 days and allows up to 10 downloads. If the link expires, does not work or the email does not arrive, write to info@pyxios.com and a new link will be sent free of charge.

7. Right of withdrawal

For distance contracts a consumer generally has the right to withdraw within 14 days of conclusion of the contract without giving any reason.

Digital content: under the Slovenian Consumer Protection Act (ZVPot-1) a consumer has no right of withdrawal from a contract for the supply of digital content not supplied on a tangible medium if performance began with their prior express consent, they acknowledged that they thereby lose the right of withdrawal, and the provider supplied a confirmation of this. The buyer gives this consent by ticking the confirmation box before payment and receives the confirmation in the email after purchase. Products are delivered immediately after payment, so there is no right of withdrawal for purchased digital products.

Services: a consumer may withdraw from a service contract within 14 days of conclusion. If they expressly request that performance start within this period, they pay a proportionate amount for the service already provided. Once the service has been fully performed, a consumer who expressly acknowledged this in advance loses the right of withdrawal.

Withdrawal is notified by an unequivocal statement sent to info@pyxios.com. Payments are refunded within 14 days of receiving the notice, using the same payment method.

8. Licence

With the purchase the buyer obtains a non-exclusive, non-transferable right to use the product. Unless stated otherwise for the product, the licence covers one production website or shop (one domain) plus related development and staging environments. The product may be modified for own use but may not be resold, shared, published or offered as part of another product. Free and open-source products are used under the licence stated for the product. Copyright remains with the provider.

9. Conformity, updates and support

The provider ensures the digital product conforms to its description and supplies the updates needed to keep it in conformity for the period the buyer can reasonably expect given the type of product. In case of non-conformity a consumer has the rights provided by ZVPot-1: bringing the product into conformity and, under statutory conditions, a price reduction or termination with a refund. Report issues to info@pyxios.com with a description and environment details (CMS and PHP version, error messages). Support is provided by email.

10. Liability

Before installing or updating a product the buyer must back up the website and database and test the product in a staging environment first. The provider is not liable for indirect damage (e.g. loss of data or profit) caused by incorrect installation, use contrary to the instructions or third-party interventions, unless caused intentionally or by gross negligence. This does not limit any statutory consumer rights.

11. Complaints and disputes

Complaints are sent to info@pyxios.com. The provider confirms receipt within 5 working days and informs the buyer within 8 working days how the complaint will be handled, aiming to resolve every dispute amicably.

The provider does not recognise any out-of-court consumer dispute resolution body as competent for disputes a consumer might initiate.

Slovenian law applies. Disputes are decided by the competent court in Maribor, Slovenia, unless the law provides otherwise for consumers.

12. Personal data

Personal data is processed in accordance with the Privacy policy.

13. Final provisions

The provider may change these terms; changes take effect upon publication on this page and do not affect orders already placed. These terms apply from 4 November 2026.